MYSUITEPARIS
40 rue Boissière, 75116 Paris, France
Email: [email protected] — Phone: (+33) 6 58 61 23 89
These terms of use govern the use of the mysuiteparis.com website. Please read them carefully before using our website. By using our website, you accept these terms in full. If you do not accept these terms, please do not use our website.
The mysuiteparis.com website is the exclusive property of MYSUITEPARIS. All elements of the site, including but not limited to design, graphics, images, text, logos, trademarks and domain names, are protected by intellectual property rights and are the exclusive property of MYSUITEPARIS. No element of the site may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way without the prior written consent of MYSUITEPARIS.
You are authorized to access and use our website for personal, non-commercial purposes only. You may not use our website for illegal or fraudulent purposes, or to disrupt its normal operation. You may not use robots, spiders or any other automated means to access our website or extract data from it.
MYSUITEPARIS does not guarantee that our website will always be available or free of errors or viruses. We are not liable for any direct, indirect, special, incidental, punitive or consequential damages arising from the use of our website or the inability to use it.
The content of our website is provided for general information purposes only and does not constitute professional advice or a recommendation. We are not liable for any errors or omissions in the content of our website. Opinions expressed on our website are not necessarily those of MYSUITEPARIS.
MYSUITEPARIS reserves the right to modify these terms at any time. Changes take effect as soon as they are published on our website. It is your responsibility to review these terms regularly for any changes. If you have any questions or concerns about these terms, please contact us.
These terms are governed by French law, and any dispute will be subject to the exclusive jurisdiction of the French courts. By using our website, you agree that any legal action arising from these terms or your use of our website will be brought exclusively before the French courts.
The https://mysuiteparis.com website is owned by MYSUITEPARIS, which acts as data controller for your personal data. We have adopted this privacy policy, which sets out how we process information collected by https://mysuiteparis.com, and explains why we need to collect certain personal data about you. You should therefore read this privacy policy before using the website. We take care of your personal data and are committed to keeping it confidential and secure.
When you visit mysuiteparis.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the web pages you view, the websites or search terms that referred you to the site, and how you interact with the site. We refer to this automatically collected information as "device information". We may also collect the personal data you provide us with (name, address, payment information, etc.) when making a booking, in order to fulfil the contract.
Our top priority is the security of our customers' data, and as such we only process minimal data about users, only to the extent absolutely necessary to maintain the website. Automatically collected information is used solely to identify potential cases of abuse and to establish statistical information about the use of the website. This statistical information is not otherwise aggregated in a way that would identify a particular user. You can visit the website without telling us who you are or revealing any information that could identify you as a specific individual. However, if you wish to use certain features of the website (contact form, newsletter), you may provide us with personal data such as your email, first name, last name, city of residence or phone number. You may choose not to provide us with your personal data, but you may then be unable to take advantage of certain website features. For any questions about which information is mandatory, please contact us via [email protected].
If you are a European resident, you have the following rights related to your personal data: the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, and rights related to automated decision-making and profiling. If you wish to exercise this right, please contact us using the details below. We process your information in order to perform contracts we may have with you (for example, if you make a booking through the site), or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for these other websites or the privacy practices of third parties. We encourage you to be careful when you leave our website and to read the privacy statements of each website that may collect personal information.
We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, alteration and disclosure of personal data under its control and custody. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
If you would like to learn more about this policy, or if you have any questions about individual rights and your personal information, you can email [email protected].
In accordance with Article L221-28 12° of the French Consumer Code, the 14-day statutory right of withdrawal applicable to distance selling does not apply to accommodation services that must be provided on a specific date or period. Accordingly, no cancellation may be invoked by the Client outside the terms set out in this policy.
I.1. Cancellation scale — Cancellation fees charged by MYSUITEPARIS are calculated based on how far in advance of the stay's start date the cancellation is notified:
I.2. Notification procedure — Any cancellation request must be notified by email to [email protected]. The date used to apply the scale above is the date the cancellation email is actually received by MYSUITEPARIS. The cancellation is only effective once our team has sent an acknowledgment of receipt.
II.1. Basis of calculation — The scale above applies to the total stay price paid by the Client. The security deposit is refunded in full if the cancellation occurs before check-in.
II.2. Statutory payment period — In accordance with applicable law, any refund owed to the Client will be issued as soon as possible, and no later than 14 calendar days after MYSUITEPARIS confirms the cancellation.
III.1. Definition and exclusions — Force majeure is defined under Article 1218 of the French Civil Code as an event that is unforeseeable, irresistible and external, and that directly and entirely prevents the stay from taking place. Personal or professional reasons on the Client's part (such as non-fatal illness, job loss, a non-widespread transport strike, difficulty obtaining a visa, or a simple administrative constraint) are expressly excluded from force majeure — such cases remain subject to the cancellation scale in I.1.
III.2. Consequences — If a duly proven case of force majeure prevents the stay from taking place, the stay contract is automatically terminated. MYSUITEPARIS will then refund the amounts paid for the stay that did not take place, strictly limited to the amounts received, excluding any payment of damages or additional compensation to the Client.